Delivery Information

We promptly ship orders for in-stock items within one business day, except as noted.  Most orders placed before 5 p.m. Eastern Time are shipped the same business day (excluding orders that do not comply with our policies). We accept orders as late as 5:45 p.m. ET, and make a best effort to fill late orders the same business day. Special order items are subject to availability from our industry partners and are shipped within one business day of their arrival at our facility.

Unless otherwise specified by the purchaser, all orders are shipped by UPS Ground, with delivery tracking included. Expedited shipping is also available for a nominal fee via USPS Priority Mail Express or UPS Next Day Air. Overnight shipping is guaranteed in accordance with carrier standards. Orders shipped by other methods may include an estimated delivery date, but delivery dates cannot be guaranteed. Additional shipping services such as insurance or restricted delivery are available if requested by the purchaser.

We reserve the right to cancel orders that request delivery at Post Office boxes or non-physical "suites" such as UPS retail locations. We reserve the right to cancel any order for which we cannot verify authorization of the card holder to order.

For orders over $250, a signature may be required at the time of delivery. For orders over $750, a signature will be required at the time of delivery.

International Shipments

At this time we only accept online orders destined for the United States (and its territories as serviced by USPS) and Canada. Generally, the braille featured on our website is not appropriate for use outside North America. Consult a local sign maker for further assistance outside our service area.

Shipping via FedEx

We do not support automated checkout for orders shipping by FedEx at this time. Additional handling charges may apply. If you require shipping by FedEx or another carrier, please contact us for more information.

What are the differences between the UPS Next Day Air options?

UPS Next Day Air is normally available with three distinct delivery guarantee times. Next Day Air Early provides 8:30am delivery to many markets. Next Day Air provides 12:00 noon delivery to many markets. Next Day Air Saver provides 3p.m. delivery to many markets. For exact time-of-day delivery, please contact us for information about delivery options.